October 18, 2017

Returning US soldiers charged $2800 bag fee by airline

The soldiers might have been able to claim back the baggage charge but that is not the point. It should not have been charged in the first place.

Delta Airlines has been forced to change their excess baggage policy after two US soldiers went online and complained about their unit being charged $2800 in bag fees by Delta upon returning from Afghanistan.

Delta now say that US military personnel traveling on orders can check in more bags for no charge.ags for free. The policy change is effective immediately.

Delta Social Media Manager, Rachael Rensink said “We regret that this experience caused these soldiers to feel anything but welcome on their return home.”

The incident sparked outrage online after the servicemen spoke out about their experience in a video posted on YouTube.

US Army, Staff Sergeant Fred Hiliker and Staff Sergeant Robert O’Hair recorded the YouTube clip onboard a Delta flight from Baltimore to Atlanta last Tuesday. It was only a day after the men returned to the United States from active duty in Afghanistan.

The men, who were bound for Fort Polk, Louisiana, said their military travel orders allowed them to carry up to four bags, but when they arrived at the airport in Baltimore, Delta told them it allows military personnel to check only three bags for free.

Members of the unit who were traveling with four bags ended up paying out of pocket for their extra luggage, the soldiers said in the video. They were charged $200 per extra bag, so the 34-member unit ended up paying more than $2,800 in bag fees.