Noticing a suspicious looking hole in the wrapping of a loaf of Helga’s bread she said to her friend “This bread’s got a hole in it, it looks like a rat’s eaten into it.”
She was right the rat had chewed through the packaging. But when she lifted it up she found a live rat nestled inside the loaf.
“The thought of a live rat in my loaf of bread and so close to me was pretty gruesome,” she said.
“I didn’t want to vomit, I just wanted to throw it away, I got all squeamish.”
The woman said she took the bread, and rat, back to the local Coles supermarket where she bought it but was not satisfied with the management’s response.
“They said that’s not our house bread so we wouldn’t be responsible for that.”
“They didn’t apologise, they didn’t say they were sorry about it, all the manager said was that he didn’t know how to handle the situation.”
She said she was not seeking compensation and had declined the manager’s offer of store credit.
A Coles spokesman said the incident was “obviously concerning” and an internal investigation was under way but it appeared the contamination occurred during transit.
“It is certainly unfortunate but we are confident it is an isolated incident.”
The woman also reported the incident to the Townsville City Council which investigated the complaint but found the supermarket met all the relevant health requirements.
A spokesman for Goodman Fielder, which owns Helga’s, said he was confident the rat did not enter the package at the company’s bakery.
“It obviously didn’t happen during the baking, slicing or packing process,” he said.
“If it has happened, it must have happened at some point in the supply chain and we have no control over that.”
So have you got all that readers? In short it is no ones fault that the rat ended up where he did. This is just like a government inquiry into one of their stuff-up’s. It happened but it is no ones fault.
In all this denial everyone involved seems to be forgetting about the poor rat. The furry dude was only looking for a snack and a warm place to kip down. He thought he had hit ‘pay dirt’ with the loaf of Helga’s.
So much for a sleep. It seems he has been back and forward to the Coles supermarket like a yo-yo.